Draftmark is the AI reputation manager built from the ground up for independent HVAC companies, multi-truck growing teams, and the operators running an entire region. Pull reviews from Google, Yelp and Facebook, get an alert the moment a negative lands, and publish an on-brand reply before the morning dispatch call.
Avg. star rating
vs. last 30 days
Response rate
24-hour SLA
Review velocity
vs. last 4 weeks
New reviews, selected day
last 12 hours
Sample data · dashboard renders per-location in the real product.
Pulling reviews from the channels your customers actually use
What Draftmark does
Listening, replying and asking are the three loops that move a star rating over a quarter. Draftmark runs each one on autopilot, in your voice.
Each location keeps its own inbox. New reviews land in your queue the moment they hit, with the customer’s full message, star rating, channel and timestamp ready for action.
Listening is the cheapest reputation work you can do. Miss the new three-star and it goes stale in days.
Draftmark reads each review against your tone guide and generates a ready-to-publish reply. Edit, send, or mark as handled — most owners reply in under a minute.
A reply posted inside 24 hours is the difference between a recovered customer and a quiet defection.
When a job closes, a request email or text goes out automatically. Fresh reviews arrive on a rhythm you can plan around — not a slow trickle you forget to chase.
Star rating is a velocity metric. Steady inflow moves the average more than any single review ever will.
From handshake to handled
Four steps. Most shops are running inside an afternoon. None of it depends on a developer or a six-week rollout.
Add each Google Business Profile, Yelp page and Facebook location. Most shops are wired up in under ten minutes — no developer required.
Paste a real reply you like. Draftmark uses it to set tone, signature, and the lines you never want it to cross.
New reviews show up ranked by urgency. Approve the AI draft, edit it, or write your own — all from the same screen.
The monthly reality check: average rating, response rate, request-to-review conversion, and where you stand against last month.
Pricing
Every plan includes the full pipeline — monitoring, AI draft replies, request automations, the dashboard, and the monthly reputation report.
Built for the owner-operator with one truck and a tight inbox.
Multi-location visibility, team seats, the channels real shops run on.
Multi-location white-label — operators running an entire region.
Need something between these? Drop us a line at draftmark-5@polsia.app.
Pricing · FAQ
Honest answers to the most common objections we hear on a first call — what the audit actually costs, when billing starts, and which plan a one-truck shop should pick.
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Send us your shop’s website or the city you operate in. Within a day you get a one-page read: your current star rating, unanswered reviews, the highest-leverage thing to fix this week, and a candid take on what would change if you ran it on Draftmark. No pitch deck.
We’ll pull your public footprint and mail you the read.
Prefer email? Write to draftmark-5@polsia.app.
FAQ
Anything still open after the audit? We answer every email the same day.
We answer real questions at a real inbox. No SDRs, no funnels.
Reply window: weekdays, Pacific time.